Relay Service

  • Florida Relay Service (FTRI)
    7-1-1 (v/tty)

  • Florida STS Relay
    1-877-955-5334 (STS) (toll free)
    1-877-955-8773 (Spanish) (toll free)
    1-877-955-8707 (French Cr) (v/tty)

 How do I start using Florida Relay? Dial 7-1-1

7-1-1 is a simple, free, easy-to-remember number to access Florida Relay services. The Florida Relay Service, provided through a contract with Sprint, is used to assist communications between people who use text telephones (TTYs) and people who use voice telephones. Specially trained operators facilitate communications between the two callers. Every call is handled in strict confidence.

A person who is deaf, hard of hearing, deaf-blind, or speech-disabled uses a TTY to type his/her conversation to the relay operator who then reads the typed conversation to a hearing person. The Relay Operator relays the hearing person's spoken words by typing them back to the TTY user.

7-1-1 is easier to dial and remember than the typical 800 numbers for relay access. It creates a more user-friendly environment for less experienced users, such as businesses and friends or family members of TTY users. 7-1-1 is NOT an emergency code and should not be confused with 9-1-1. HOWEVER, if you use a TTY and cannot obtain emergency services through 9-1-1, you may call 7-1-1 and tell the Relay Operator you have an emergency. The operator will then voice your emergency to the appropriate authorities.

The simplest way to access the variety of Florida Relay services available is to Dial 7-1-1.

Just follow these simple steps:

  1. Dial 7-1-1 (or the Florida Relay toll-free number appropriate for you specific call listed below)
  2. A specially trained Florida Relay Operator will answer and identify themselves by their Operator number.
  3. Give the Operator the phone number of the person you are calling.
  4. The operator will connect you with the person you are calling and will assist you with communication.

NOTE: If the phone from which you are calling does not accept 7-1-1, we have a list of dedicated toll free numbers for each call-type that you can utilize for the same great service!




If you are using TTY equipment.



If you are a standard (voice) user, and are trying to connect with a Relay user.



If you are utilizing a computer.

Voice Carry Over (VCO)


If you prefer to speak directly to the hearing person. When the hearing person speaks to you, the Relay Operator serves as your "ears" and types everything said to your TTY or VCO phone.

Speech to Speech (STS)


If you have a speech disability and would prefer to have our specially trained Relay Operators serve as your voice and repeat your responses to the called party.

Video Assisted STS


Video-Assisted STS supports a one-way video call between the CA and STS user. Teh video connection assists the CA in understanding the STS user's speech. Callers can enter contact information in the STS Profile to reduce set-up time.

In order to use Video-Assisted STS, please inform the Operator after dialing the toll free number that you would like to utilize Video-Assisted STS. You can make this request before or during the call. You may also add this to your customer profile if you would prefer Video-Assisted STS on all calls.

Spanish to Spanish


If you prefer to conduct you conversations in Spanish.

Spanish to English Translation


If your primary language is Spanish, however your caller is an English speaker. Our Relay Operators are able to translate your conversation into English.

French to French


If you prefer to conduct your conversation using the French language

900 Pay Per Call


With Pay per calls the Relay user is responsible for direct billing. Rates vary depending on the service called.